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The Information Technology Services Residential Computer Consulting Program (ResCon) provides technical support to students living on campus.
Thirty-three ResCons live where they work and attempt to resolve students' questions about device connectivity and software problems and other information technology related issues.
The ITS Help Desk is the central point of contact for and refers problems to ResCons. ResCons contact students and make house calls to the residents, referring unresolved calls to Senior ResCons who refer unresolved issues to a coordinator at ITS in The Technology Hub.